Published playbook
Support knowledge, ready to ship
One reviewed source of truth for replies, quality, and escalation.
Approved macros0
QA dimensions0
Mapped clusters0
Escalation treeMissing
Coverage
Support clusters
Every macro is anchored to a recurring customer problem.
Ready to use
Featured macros
QA-approved replies with concrete next steps.
Routing policy
Escalation logic
High-impact issues leave the automated path immediately.
No escalation tree found. Run the pipeline against your Intercom export.